Upgrade Policy

Learn more about our buy, sell and trade policy

Any instrument you buy from us, you can TRADE it back in for 75% of the price of another guitar in our current stock worth at least $300 more than yours. Say you buy a guitar from us for $1,000 but six weeks, six months, or six years later you wish you had that fancy abalone inlay version for $1,500 instead. You can then upgrade your guitar and get $750 (75%) in trade and only pay the $750 difference!

Here are the Hooks:

Our upgrade policy is dedicated to helping you find the right instrument to fit your playing style at any point in time. It's intended that you will enjoy it and then upgrade as your playing improves and interests change!

1. You have to buy your new or used instrument from us as our upgrade policy applies to the original owner only.
2. You must have your original receipt showing amount you paid.
3. The instrument must be in "similar" condition to when you bought it. That means a small mark is OK on a guitar we sold you new. But if it suffered a broken neck, deep wear through the finish into the wood, or is painted Seasick Lime Pink, it’s NOT in similar condition! So think twice before you carving your initials into the fretboard or covering the top with band stickers.
4. This is an "upgrade" policy. The guitar you are trading up for must cost a minimum of $300 more than what you paid for the trade instrument and must be from our current stock. Tax and shipping are NOT included.
5. Consignment guitars are excluded from our trade-up policy.
6. This policy does not apply to "Custom" or "Special Order" instruments. (That custom Hot Pink acoustic guitar with the orange fur trim that you special ordered might not be as appealing to others no matter how cool you think it is!)
7. No two-for-one trades allowed.
8. However, you can trade at 75% of your original purchase price for instruments bought at Buffalo Bros. as many times as you'd like with no limit. (For instruments not bought at Buffalo Bros, please inquire.)

Why do we do this?

We want you to be our long-term customer--kinda like going steady. Why would you take your guitar to another store to trade in for less? Instead of buying from some store who'll tell you that the guitar you paid $1,000 for is only worth $200 in trade because you put a fingerprint on the fingerboard, please bring your guitar back to us first!

Most of all, you'll be able to come in and find a fascinating variety of previously-owned instruments in great condition. Used guitars are usually a really good deal and they’re just not making any new used guitars!